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A Truly Amazing Experience

From the Front Lines

Cathy Guzman, Office Manager – BreatheAmerica Albuquerque  I was a part of the very first BreatheAmerica Center opened.  I have to admit I was apprehensive at first, coming from a solo physician practice where I had been for 15 years, but the prospect of what this center was going to be able to offer the patients suddenly sounded pretty incredible.

I have been with BreatheAmerica now for 4 years and it is amazing to see how the model makes for such a great patient experience.  At a time when healthcare seems uncertain, it is so rewarding to see a patient come in with symptoms and go through the entire diagnostic process, including breathing tests, allergy testing, and sinus CT scan, and at the end of their visit have all the results, a diagnosis and treatment plan, and answers to their questions.  I know as a patient myself I can barely get in to see my primary care physician much less have everything I need done right then and there.  BreatheAmerica’s patients are so appreciative when their appointments are completed. They have been given an accurate diagnosis, have received education, been given the time to ask questions and have them answered, and shown how to use inhalers or nasal sprays that might have been prescribed.  Medicine is changing so rapidly and new things are coming into play all the time, but being a part of the team at BreatheAmerica continues to be a truly amazing experience.