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Reducing Wait Times and Increasing Time Spent with Patients

Joe Thomas, Executive Director – BreatheAmerica Richmond 

As we come into the busiest months of the year for allergy and airway disease, I am reminded of how chaotic life can be.   One of our primary goals at BreatheAmerica is to provide a better quality of life for all of the people that we serve.   Highest on this list are the patients that we treat every day.   Our desire is for patients to experience the highest quality of care, delivered in the most convenient and comfortable environment possible, each and every time that you visit one of our centers.

There can be several challenges to providing this level of care each and every visit.  We realize that patients expect to be seen at the time of their appointment and do not like to sit and wait to see the doctor.  This is a major shift for healthcare providers.  One challenge is balancing the need to see every patient who needs to be seen, while still providing them with the full time and attention that they need and deserve.  Every patient encounter is unique and it can be very difficult to predict exactly how much time it will involve.  Our providers strive to maximize the amount of time spent with each patient.  Additionally, they spend time creating an individualized care plan for each patient.  We do not ever want to cut that process short in anyway; however, our providers also want to make sure that we minimize any wait time for their next patients.

We have several initiatives that will continue to help us lower wait times for our patients and maximize the time spent with each patient.  In March, all of our Richmond locations will be consolidating to one electronic health record system.  This will greatly improve our efficiency and help our providers spend more time with each patient.   We also like to utilize our nurse practitioners, who are skilled at helping to treat many parts of airway disease and work alongside our physicians.  Our goal is to increase the number of nurse practitioners throughout the Richmond market in order to help you get the care you need quickly and efficiently.

Our desire is that your total experience with BreatheAmerica, from your initial phone call to the time that you check out, would be exceptional.   Please feel free to contact us and tell us about your experience.

UPDATE: BreatheAmerica centers in Richmond, Columbus, and Tulsa have closed. Please visit our location page for information on our Albuquerque, El Paso, and Shreveport clinics.